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* Double click on 'Default' to open the Edit String window. * click on 'Cancel' to close as you do not want to save anything. * Copy all the 'Value Data' - highlight all text, right click and select 'Copy' * Double click on 'Default' name to open 'Edit String' window. * On the right it will have two ab listed names (Default) and 'Path' both of type 'REG_SZ' * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\thunderbird.exe * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\outlook.exe * Right click on 'App Paths' and select 'New' > 'Key' * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths In Windows search type: '''Registry''' and select 'Registry Editor' to open. Your management software program will look for App Paths\outlook.exe and find it, but it is tricked into using thunderbird - (assuming that it is auto searching for outlook.exe). When you select 'outlook.exe' it should look identical to when you select 'thunderbird.exe', so both are the same with the exception of the 'App Paths' name. This should result in you having both a 'thunderbird.exe' (already installed) and a 'outlook.exe' (you newly created) in 'App Paths

Paste in the copied text - right click and select paste.Double click on 'Path' to open the Edit String.Copy all the 'Value Data' - highlight text, right click and select 'Copy'.Double click on 'Path' name to allow you to 'Edit String'.Right click on the App Paths\outlook.exe and select 'New' > 'String Value'.In the 'Value Data' text box, Paste in the copied text - right click and select paste.Double click on 'Default' to open the Edit String window.click on 'Cancel' to close as you do not want to save anything.

On the right it will have two ab listed names (Default) and 'Path' both of type 'REG_SZ'.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\thunderbird.exe.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\outlook.exe.Right click on 'App Paths' and select 'New' > 'Key'.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths.In Windows search type: Registry and select 'Registry Editor' to open. So do the following to see if that is the cause. It would be helpful to know what is the name of the management software program they are using. It is also possible that the program/ management software you are using has an in built option to look for 'outlook.exe'.